Passenger Services

SERVICES OVERVIEW

POWERING PASSENGER EXPERIENCE

AOTGA Passenger Service agents are the first contact point of the airline and act on behalf of airline customers.Thus, such responsibilities are delivered by AOTGA with the utmost care and speed. AOTGA employees perform with essential skills to provide the highest degree of professionalism and hospitality in every situation that may arise.

Furthermore, AOTGA passenger service agents receive comprehensive training to efficiently take care passengers throughout their entire journey, starting from check-in counters, through boarding process, and up to takeoff. In addition to check-in services, these professionals are capable of assisting with matters such as lost and found items, arrivals, transfers, and airport ticketing.

OUR SERVICE

TURNING OPERATIONS INTO PERFORMANCE

01/05

CHECK-IN AND BOARDING

AOTGA passenger service agents warmly welcome passengers and smoothly handle their check-in procedures. We take pride in providing top-tier customer service at the forefront of passenger interactions. Our passenger service agents meticulously review all departure documentation for passengers, offering additional assistance and information as needed. Additionally, we handle the check-in of passenger baggage, furnish luggage tags, and inspect passenger luggage according to airline guidelines, addressing any additional charges when applicable. 

02/05

TRANSIT AND TRANSFER SERVICES

Passengers who have a transit/transfer stop of less than 24 hours between the departure and the arrival, or who continue their travel with the same or different airline company, or who continue their travel with the same flight number, our team will help you complete procedures at security, immigration, baggage drop off and collection.

03/05

LOST AND FOUND

Passenger service agents assist passengers who have lost items. Our team helps passengers with all baggage irregularities and ensures that they receive quick, dependable, and friendly service at all times.

04/05

AIRPORT TICKETING

AOTGA is expected to sell flights and other products the airlines may offer, as well as assist passengers with inquiries or other requests, such as flight changes or cancellations, and collect charges for excessive baggage. We provide information regarding dates, schedules, availability, and ticket prices.

05/05

ASSISTANCE FOR PASSENGERS WITH REDUCED MOBILITY

AOTGA offers to assist and board passengers with special needs such as passengers with reduced mobility (PRM). Our professional teams are well-trained to deal with high-stress and fast-changing conditions