Our vision is
“Extraordinary airport ground services delivered throughout the highest effective personal and technologies.”
Airports of Thailand Public Company Limited (AOT) has entered a joint venture agreement with SAL Group (Thailand) Co., Ltd. (SAL), an airport ground support equipment rental and other services, to establish AOT Ground Aviation Services Co., Ltd.(AOTGA) with an aim to provide the excellent ground handling services at Don Mueang International Airport.
AOTGA was established in 2018 to provide a full suite of ground handling services to airlines. The company is guided by its philosophy to provide, safe and efficient experiences to its customers, exceeding expectations in the process. The company employs well trained and motivated workforce, capable of expertly servicing. Its facilities are all aligned with the highest international standards, adhering to safety and security procedures.
Passenger service agents are the face of the airline, and such a responsibility cannot be neglect lightly. When you enlist AOTGA to handle your airline’s passenger services, excellent customer service is guaranteed. Each of passenger services agents undergo a rigorous interview and selection process and in-depth training. Before passenger service agents are released to service, they are equipped with the skills necessary to provide the highest degree of professionalism and hospitality in every situation that may arise.
AOTGA is a leading provider of ramp handling, offering a wide range of services to meet the unique needs of your airline. All ramp agents are fully trained in every aspect of ramp handling and operations for the airlines the company represents. This ensures the demands of the airline are always met with the highest level of service, even during irregular operations.
Flight Operations Services
AOTGA controls the flow of services and ensures safe and smooth operations. We are a centralized communication and control center to ensure the availability of sufficient resources at all times. Our teams are effectively monitor and control ground operations by engaging the teams, each with their different but complementary areas of responsibility. The benefit of this for customers is quick turnarounds, minimal delays and high on-time-performance.